Subject: Re: LSM Joining Case Test - Swati Bhatia
From: Swati Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 02:28:44 -0500

LSM Joining Case
Test

Name

Swati
Bhatia

E-mail

[email-masked]

Phone Number

(91) 7210375158

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As per me,
In blurb 2 the information are very much clear and it gives an idea to the
customer to cross check all the details by pointing out certain facts like new
address, availability ,correct phone number. It also guide the customer that he
can download the tickets too and also track the status..

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

already answered this
question ..good service implies customer satisfied and great implies customer
delighted... Good means average and great means better which means customer
worth, brand value , brand loyalist which further leads to brand image in the
market(word of mouth).

Customer satisfaction in common in both the services but getting more that
expected is what defines GREAT customer service.

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