Subject: Re: LSM Joining Case Test - Joshi Rathi
From: Joshi Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 02:20:50 -0500

LSM Joining Case
Test

Name

Joshi
Rathi

E-mail

[email-masked]

Phone Number

(91) 9999799555

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I Have
selected Blurb 1 as it is exactly answering the customer's query, understanding
the urgency and assuring customer while keeping in mind the necessary details
required for the delivery of the tickets in time and at the right address.

Also i would like to add a sentence as the First line of the reply- I can
understand you are very anxious to receive your tickets as the event date is
quite close.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service is good
customer service is just solving the issue customer is facing while great
customer service is ensuring solution with quality in time, showing empathy that
helps the customer to stay loyal to the company.

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