Subject: Language Test - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 23:06:11 -0500

Foreign Language
Screening Test

Name

Rahul
Kumar    /  (+91) 8512051340    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. How many seats visitor is looking for in his
car?

2. I shall ask for color.

3. I shall ask for budget.

4. I shall ask for space compatibility.

5. then I shall give options and ask to choose.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Rahul Kumar.I put up in sector 45,Noida.I stay here with my family and in my
family it's my parents and one elder brother.i have completed my bachelors in
science from Indira Gandhi national open university in 2019.I am having 2 years
experience in BPO industry.Last i have worked with Justdial for 1.5 years.Now i
am looking a platform where i can find my growth.

What according to
you is the difference between good and great customer service?

we can say good customer service as to provide correct and
relevant information to customer and make them satisfy however great customer
service is found where the executive is having voice modulation,empathy or
sympathy,correct choice of word,understand the customer's query and answer very
patiencely and calmly.

In 5 sentences please explain what
makes you the right candidate for customer service job.

The first
thing i would like mention that is i am having experience of 2 years in this
industry that is a part which make me patient while taking call.

I am a good listener and i found this as my strength to tackle calls and
customer.

I do have a good communication skills and i can say to play with words to make
customer understand.

I am disciplined and calm

I have an idea to go beyond the way(within company policy) to help customer out.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

as i found retailers  are like To sell product
and the relation between the customer and retails end there.now for any query
customer needs to contact service centre .However e-commerce is known to
customer service. E-commerce website make everything clear with policy and if
customer falls under the policy E-commerce is always ready to help customer
out.That's why customers prefer to go with e-commerce. In simple word with
e-commerce,the customer expectation is always trust and customer
service