Subject: Language Test - Kirtis Singh
From: Kirtis Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 10:40:19 -0500

Foreign Language
Screening Test

Name

Kirtis
Singh    /  (91) 8510990492    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1-what kind of model are you looking?

2-whether he is looking for CNg or petrol?

3- will confirm the any specific colour?

4-will ask for the technology in which he will be interested?

5-At last will try to figure out the budget?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Kirti Singh. I am from Kanpur

I have don't MBA, and have total experience of 5 years in customer service. I
have complete knowledge of customer service profile. My last organisation was
Exhibition India Group, it's a event company. They used to conduct event in
pragmatic maiden. I have worked here as customer service for 3 year.

What according to you is the difference between
good and great customer service?

There is great difference
between both word, because in good means fulfilling customer need but great
means that someone is going beyond the surface and do something great for
customer.

In 5 sentences please explain what makes you the
right candidate for customer service job.

1-i have
complete experience in customer service.

2-I have tackled the very tough situation in very calm way

3-I know how to deal with rude customer.

4-i love to job in this profile.

5-I have great experience in this profile.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

As we all know everythings is based on
internet. In 2016 our prime minister has changed the way of transaction in
monetary terms. As earlier there used to be long queue in front of ATM and banks
due to digitalization things have changed a lot. As we have so many example such
as Paytm,  phone pay,  google pay there are so many app to transfer the money
from one to another. Now no one has to go ATM to withdraw the money and than to
buy stuff know even rickshaw puller also using Paytm.

This has also reduced the crime in many ways as earlier people
used to afraid if they withdraw large amount of Money from bank but now there is
no such issue if some one knows how to use it.

As we all know this COVID-19 has changed the lifestyle of everyone.
It was the e-commerce which has helped people to buy groceries, clothes and
household stuff.

Now e-commerce is very important to us because due to infection issue
people are using this platform for purchasing which is ultimately very
profitable as time save, Money save, and last we don't get tired.