Subject: Language Test - Anushka Deo
From: Anushka Deo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 06:49:56 -0500

Foreign Language
Screening Test

Name

Anushka
Deo    /  (91) 7992491006    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

First, I will ask why he or she planning to buy a
new car.

Secondly, which specific model he or she interested to buy.

Third, who is going to drive vehicles most of the time .

Fourth question would be timeline when they are planning to buy.

Fifth question any specific colour they are looking for.

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

Myself Anushka Deo. I am Basically from Bihar. I am btech
graduate.

I started my career in 2017 from Organisation Name Tech Mahindra. I worked there
in Oyo sales process (chat and email).

After Tech Mahindra I have worked with Cogent EServices in zomato chat process
and then moved in US Staffing. My last Organisation was AVA Consulting where I
was working as a US IT Recruiter .

In AVA Consulting I was dealing with direct client like- Toyota Financial
Service, Fidelity National Financial, MR. Cooper,.....

What according to you is the difference between
good and great customer service?

According to me the
difference  between good and great customer service is helping customer with
creating good relationship by making customer satisfied.

In 5 sentences please
explain what makes you the right candidate for customer service job.

I have positive and friendly attitude. I am helpful in nature .
I have more than 16 months customer service job experience . I am good in
problem solving.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

Due to explosion of ecommerce, Consumer shopping
habits have changed in few years.

Consumers no longer have to go out to go shopping.

eCommerce has brought the shopping experience to their fingertips via computers
and mobile devices, completely changing the way consumers
shop.