Subject: Language Test - ANKIT ANURAG
From: ANKIT ANURAG <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 09:39:40 -0500

Foreign Language
Screening Test

Name

ANKIT
ANURAG    /  (+91) 8468985585    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Q.1. What types of products are you interested
in, hatchback, sedan, suv.?

Q.2. For which occasion do you want to buy this type of product?

Q.3. what is your budget for dream car?

Q.4. What is your preferred method of payment??

Q.5. Did you find the products you were looking for easily?

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

my name is Ankit Anurag Im live in Rani bagh new delhi.

I completed my Graduation in stream of b.com from Delhi University

I was worked with suntec india pvt ltd for trivago process as a process
associate

Where my work is to give resolution of customer query theough email and call
.

Telling about accommodation amenities and all.

My strengths are hardworker, self motivating and dedicated towards my work. And
also I'm a good learner.

What according to you is the
difference between good and great customer service?

Good
means that having good communication skills,soft attitude.

Great customer service tells about the smart communication, problem solving and
make the customer satisfy.

In 5 sentences please explain what
makes you the right candidate for customer service job.

I consider
myself as a true professional for customer service and

What makes me so confident is my passion for providing a great service, my
determination to ensure that everyone is satisfied and

my willing to own a problem and see it through to the end  and offer
solution.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

E-commerce is a boom in the modern business.
E-commerce means electronic commerce. E-commerce involves buying and selling of
goods and services, or the transmitting of funds or data, over an electronic
network, predominantly the Internet. E-commerce is a paradigm shift influencing
both marketers and the customers. Rather e-commerce is more than just another
way to boost the existing business practices. It is leading a complete change in
traditional way of doing business. This significant change in business model is
witnessing a tremendous growth around the globe and India is not an exception. A
massive internet penetration has added to growth of E-commerce and more
particularly start-ups have been increasingly using this option as a
differentiating business model. Moreover E-Commerce has significant influences
on the environment. Although the model is highly used in current business
scenario but the option has not been explored at its fullest. The current
research has been undertaken to describe the scenario of E-Commerce, analyze the
trends of E-Commerce. The study further examines the key variables imperative
for the success of E-commerce business models.