Subject: Language Test - Sapna kumari
From: Sapna kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 05:20:33 -0500

Foreign Language
Screening Test

Name

Sapna
kumari    /  (+91) 9162725381
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

1.Hi, I’m Sapna. What’s
your name? (Remember the names of potential customers and use them throughout
the course of the conversation to personalize the interaction.)

2.What brings you in today?

3.May I ask why you are thinking about buying a new car?

4.Are there any specific makes or models you are interested in?

5.What features does your current vehicle have that you would still like to have
in your new one?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Hi My Name
is Sapna.I am from Patna and currently i living in Noida sec 22.

I have 2 year 3 mothns experience of the BPO.

1 year experience with videocon.

1 year 3 moths months experience im having with the yatra.com

And if i'm talking about my qualification so i have done 12th from Bihar Board
and i have also done diploma in EE.

What according to
you is the difference between good and great customer service?

Good Customer Service Is Something Not Beyond Customers
Imaginations. Customer Gets His Kind Of Service Which Is Expected From An
Organisation, But Customer Had Something More In His / Her Mind In Terms Of
Getting Service. Good service is something Which displays An Normal Act Of
Worl.

While Great Customer Service Is Something Going Beyond Customers Imaginations.
Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer.
It's An Act which Makes An customer Amaze.

In 5 sentences please
explain what makes you the right candidate for customer service job.

1- Good Communication Skills.

2- Excellent Phone Skills.

3- Listening Skills.

4- patience to listen Customer.

5- People Skills.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

The ubiquity of internet access has leveled the
retail playing field, making it easy for individuals and businesses to sell
products without geographic limitation. In 2018, U.S. e-commerce sales grew 15%
and represented 14.3% of total retail sales, according to Internet Retailer. The
growth of e-commerce has not only changed the way customers shop, but also their
expectations of how brands approach customer service, personalize
communications, and give customers choices.