Subject: Language Test - Deepak Bhardwaj
From: Deepak Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 03:59:36 -0500

Foreign Language
Screening Test

Name

Deepak
Bhardwaj    /  (+91) 9873289889    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

As a sales representative of a car company, I
would like to ask the first 5 questions to the visitor to determine what would
be a good choice for that customer are as under :

1. May I know sir that which kind of a car you are looking for for example-
hatchback, sedan,mini SUV or SUV?

2. May I know sir that what is your budget?

3. Would you like to see a Diesel engine or petrol engine?

4. Are you looking for any specific model or feature?

5. Are you looking it for personal use or for family use?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Well, I
born in Delhi and raised in Delhi and studied from the army school and I have
completed my bachelor's degree from the School of open learning at the
University of Delhi in 2019. And, while doing studies I've been working with the
Ienergizer IT Services Pvt Ltd as a Sr Customer Service Representative. I have
worked with Ienergizer for almost 3.5 years and in Ienergizer I have worked in
multiple processes like Snapdeal, Make My Trip International Flight department,
but after lockdown, I lost my job and now looking suitable job right
now.

What according to you is the difference between
good and great customer service?

Well, I would say that this
is a very important question or point to understand that, what is "good"
customer service and what is "great" customer service. The "good" customer
service and "great" customer service is that, in the former, you are probably
only barely keeping your customers satisfied, and while in the latter, you are
not only keeping them satisfied but you are also keeping them
loyal.

In 5 sentences please explain what makes you the
right candidate for customer service job.

As I have
mentioned above that I have been working in the customer service industry from
the last 3.5 years. And while working as a customer service representative, I've
learned a lot about the customer service industry. Well, I would say that while
doing my job I learned that first of all understand that customer's perspective
for the example-if customer is facing any kind of issue with the product or
services which he/she purchased from us, so, first of all, understand the
problem which he/she is facing and assure him/her that I understood your concern
and now let me check that what I can do best for you to resolve the issue. You
know, when you understand the issue which the customer is facing then 50% query
of the customer has been resolved because without understanding the issue you
cannot resolve it. So, once you got the issue then try to resolve it according
to the policy and procedures of the product. So, I would like to say, that I am
a good listener and problem solver in the customer service industry because
these simple steps are necessary to provide great service to the
customer.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Well, as we all know that most of the customers
are shifting from retail stores to e-commerce platforms globally. Even most of
the retail stores sellers micro and macro sellers are also moving to the
e-commerce platforms and why? because it is very easy to sell and purchase
products and services from e-commerce sites. Now, most of the customers are
buying products online by e-commerce sites because it's easy to use and also
most the products have easy returns and replacements also, and you no need to go
out from home because everything delivers to your doorsteps by these e-commerce
companies. Amazon, Flipkart, Snapdeal, Myntra etc, are the leading e-commerce
companies and during covid-19 pandemic their shares are getting increased day by
day. And you know why because customers are not willing to go out to purchase
any products from retail store.And during lockdown they were not allowed to go
out of their home to purchase products from the retail stores and even most of
the malls and retails stores were also not opened. So, due to those factors
people also turned from the retails stores and market places to online
e-commerce market places to purchase products and service. People are also
getting best services from the these many e-commerce sites, so why would they
have to go out to purchase anything from the retail stores.