Subject: LSM-Bonsai Intro Call
From: Saurabh Dadu <[email-masked]>
To: Vincent Chan <[email-masked]>, ashwinee <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Thu, 24 Sep 2020 17:36:31 +0000

Dear Vincent,

This call will be on MS Teams (Link below). We will introduce you to your new account manager on this call.

Kind regards,
________________________________
From: Vincent Chan <[email-masked]>
Sent: Thursday, September 24, 2020 5:29:42 PM
To: Saurabh Dadu <[email-masked]>
Subject: Re: LiveSalesman- Native Arabic Customer Support

Hi Saurabh,

Can you send the invite for a time to meet tomorrow between 11:30am-3:30pm ET?

Best,
Vincent

On Wed, Sep 23, 2020 at 1:47 PM Vincent Chan <[email-masked]<mailto:[email-masked]>> wrote:
That would be great!

On Wed, Sep 23, 2020 at 1:27 PM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Is Friday better for you?

Regards,

Saurabh Dadu
LiveSalesman

On Sep 23, 2020, at 10:53 PM, Vincent Chan <[email-masked]<mailto:[email-masked]>> wrote:

Yes, thanks for your help Saurabh. The earlier we can meet the better! Please send me an invite for this.

Best,
Vincent

On Wed., Sep. 23, 2020, 12:34 p.m. Saurabh Dadu, <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vincent,

Thanks for sending the contract through. Can I set up an intro call with your account manager on Monday?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Sent: 23 September 2020 1:25 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveSalesman- Native Arabic Customer Support

Hi Saurabh,

We've signed the contract now, please let me know what needs to be done to move forward.

Excited to get this started!

Best,
Vincent

On Mon, Sep 21, 2020 at 11:26 AM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vincent,

Please join me on Zoom at https://us02web.zoom.us/j/9979579386

Regards

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 21 September 2020 8:31 PM
To: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveSalesman- Native Arabic Customer Support

Dear Vincent,

Thanks for your email. Our BPO services include the following:

  *   Customer Services
  *   Technical Support
  *   Chat Bot Management
  *   Lead Qualifications
  *   Order Fulfilment
  *   Partner Management
  *   IT Helpdesk
  *   Reporting
  *   Self Help Content management
  *   Payroll Processing
  *   Accounts Payable
  *   Accounts Receivable
  *   Accounts Reconciliation
  *   Other Business specific back-office activities

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Sent: 21 September 2020 7:45 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveSalesman- Native Arabic Customer Support

Hi Saurabh,

I had an additional question come up before we sign the contract. Can you please let me know what the BPO services are like with Livesalesman?

Best,
Vincent

On Sat, Sep 19, 2020 at 11:32 AM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vincent,

Sent you corrected version.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 19 September 2020 8:59 PM
To: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveSalesman- Native Arabic Customer Support

Hi Vincent,

Apologies, the email was not addressed correctly. I am taking care of it.

Also - usually our lock-in is 1 year, I am removing the 1 year lockin now. You should get another document, shortly.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Sent: 19 September 2020 8:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveSalesman- Native Arabic Customer Support

Hi Saurabh,

The letter is addressed to Louise for a Japanese call center agreement, can you resend me the contract with the correct name?

Additionally, is the minimum length of the contract 1 year? If we'd like to increase or change the scope of the contract during the first year, is that possible?

Best,
Vincent

On Sat., Sep. 19, 2020, 11:18 a.m. Saurabh Dadu, <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vincent,

I hope you are well. I just sent you the contract through Docusign. Please let me know if you have any questions.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Sent: 19 September 2020 2:14 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveSalesman- Native Arabic Customer Support

Hi Saurabh,

We'd like to proceed with a single Arabic/English agent working Sunday-Thursday from 9am-5pm Arabian Standard Time. Can you please send over a contract for this so we can review?

Thank you,
Vincent

On Fri, Sep 18, 2020 at 1:50 PM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vincent,

Please join me on Zoom at

Saurabh Dadu is inviting you to a scheduled Zoom meeting.

Topic: Saurabh Dadu's Personal Meeting Room

Join Zoom Meeting
https://us02web.zoom.us/j/9979579386

Meeting ID: 997 957 9386
One tap mobile
+12532158782,,9979579386# US (Tacoma)
+13017158592,,9979579386# US (Germantown)

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Sent: 18 September 2020 11:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveSalesman- Native Arabic Customer Support

Yes, I am available. Please send over a call link.

Thanks!

On Fri, Sep 18, 2020 at 1:36 PM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vincent,

Are you available for a quick call?

Regards,

Saurabh Dadu
LiveSalesman

On Sep 18, 2020, at 9:32 PM, Vincent Chan <[email-masked]<mailto:[email-masked]>> wrote:

Hi Saurabh,

Can you let me know what is required on your end to provide bilingual Arabic and English dedicated agents for the two options below:

1) 8am-5pm Arabian Standard Time, Monday - Friday
2) 12am-5pm Arabian Standard Time, Monday - Friday, & full day coverage over the weekend.

Thanks!
Vincent

On Thu., Sep. 17, 2020, 11:50 p.m. Saurabh Dadu, <[email-masked]<mailto:[email-masked]>> wrote:
We can send you a contract today

Regards,

Saurabh Dadu
LiveSalesman

On Sep 18, 2020, at 9:14 AM, Vincent Chan <[email-masked]<mailto:[email-masked]>> wrote:

Ok, thank you Saurabh!

Is there a contract I can review for the different options available to us?

Best,
Vincent

On Thu., Sep. 17, 2020, 11:02 p.m. Saurabh Dadu, <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vincent,

Since in the shared model you also have a dedicated resource during the busy hour, that resource can place these orders for you. So the answer is yes, we can place your orders even in shared model.

Regards,

Saurabh Dadu
LiveSalesman

On Sep 18, 2020, at 7:59 AM, Vincent Chan <[email-masked]<mailto:[email-masked]>> wrote:

Hi Saurabh,

They will need to purchase items from our partner's websites and send them to our customer's address when our customers purchase the items. We will be providing the credit card that will allow them to make the purchases.

Is this possible?

Best,
Vincent

On Thu., Sep. 17, 2020, 9:39 p.m. Saurabh Dadu, <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vincent,

Can you please explain the back office tasks you are referring to?

Regards,

Saurabh Dadu
LiveSalesman

On Sep 18, 2020, at 3:54 AM, Vincent Chan <[email-masked]<mailto:[email-masked]>> wrote:

Hi Saurabh,

Can you please confirm if the shared agents resources are able to help with back-office support as well?

Thank you!
Vincent

On Tue, Sep 15, 2020 at 2:52 PM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vincent,

Thanks for your email and apologies for not sending you the email.

Our Arabic and English bi-lingual team is priced at USD 1,250/FTE/month (working 8 hours x 5 days a week)

To offer you coverage from 9am-9pm, 7 days a week, we can offer you a discounted price of US$ 2,000/month (which will have a dedicated FTE during your busy hours and shared resource on weekends, and during off-peak hours).

If you want to have a team of dedicated FTEs, you can multiply $1,250 x number of FTE's you want. Example if you need 80 hours a week support, you can multiple $ 1,250 x 2.

Please let me know if you have further questions.

Looking forward to hearing from you.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203

________________________________
From: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Sent: 16 September 2020 12:01 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveSalesman- Native Arabic Customer Support

Hi Deeksha,

I'm still looking for the recap from our call on Friday, can you please provide that information to me?

Best,
Vincent

On Fri, Sep 11, 2020 at 9:19 AM Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Thank you for your prompt reply.

Let’s schedule the call at 1pm EST. I will shortly send you a meeting invite along with a zoom link for the call.

Speak to you soon.

Kind regards,

————————————————

DEEKSHA DADU

LiveSalesman

+1. 240.949.2437 | phone
+91 9810510757 | mobile

From: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Date: Friday, 11 September 2020 at 6:38 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveSalesman- Native Arabic Customer Support

Yes, I am interested.

Can you give me a call between 1-3pm EST today?

Best,

On Fri, Sep 11, 2020 at 9:06 AM Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hello Vincent,

Thank you for expressing interest in our services.

To quickly recap, you left a message on our website mentioning that you are looking for Arabic customer service in Arabian Standard Time.

We can certainly help you with that. All our Arabic agents are natives from Yemen, Jordan, Syria, Egypt and Saudi Arab. They are all bilingual so can speak and write fluent English.

Can we schedule a quick discovery call so that I can better understand your business needs?  If yes, please advise a suitable time for the call.

To quickly brief you about us, we have over 20 years of experience in offering affordable, high-touch Multilingual Contact Centre Service. We offer native Arabic Customer Support for many companies globally, specifically in Middle East such as Landmark Group, Al Muftah Group, and AlOthman Holdings to name a few.

Apart from English, we currently support over 30 Native Asian and European languages including native French, German, Spanish, Portuguese, Italian, Arabic, Japanese, Chinese, Korean, and Russian. Our list of clients include businesses like Sennheiser, Skype, Citibank, General Electric, and Roomer amongst many others. I have attached our brief company profile for your reference.

Please let me know if you have any other questions.

Looking forward to hear from you.

Kind regards,

————————————————

DEEKSHA DADU

LiveSalesman

+1. 240.949.2437 | phone
+91 9810510757 | mobile

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

________________________________________________________________________________
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