Subject: Template for Book Processing
From: Ashwinee Latchayya <[email-masked]>
To: ruchi poddar <[email-masked]>
Date: Thu, 27 Aug 2020 02:27:42 -0700 (MST)

Hi Ruchi, 

Find below. 

Wrong address template 
Subject line - Your Recent Purchase - Address Confirmation Needed 

Dear xxx, 

Thank you for purchasing the Inside Track Book by Peter Sage. We want to make sure that it'll be delivered correctly and in order to do so, we would like to confirm your delivery address. 

Trenoweth 
Mabe Burnthouse 
Cornwall 
Penryn 
United Kingdom 

The address looks incomplete. Please confirm your address as soon as possible so that we can process your order. 

Thank you for your cooperation and understanding. We await your response! 

Kind Regards, 
Ruchi 
Team Sage Customer Support 

Duplicate Book Orders (2 books) 
Subject line - Your Recent Purchase - The Inside Track 

Hi xxx, 

Thank you for your recent purchase of the Inside Track. 

We have received two orders from you and we want to make sure the second order wasn't a mistake. 

Can you please confirm if you'd like us to proceed with the second order ? 

Kind Regards, 
Ruchi 
Team Sage Customer Support 

Multiple Book Orders (more than 2 book orders) 
Subject line - Your Recent Purchase - The Inside Track 

Hi xxxx, 

Thank you for your recent purchase of the Inside Track. 

We have received three orders from you and we want to make sure this wasn't a mistake. 

We've already processed one order. Can you please confirm if you'd like us to proceed with the other 2 orders ? 

Kind Regards, 

Ruchi 
Team Sage Customer Support 

If the customer has confirmed that only 1 book needs to be processed. We need to process a refund and inform the customer of the same. 

Hi xxx, 

Thank you for the quick response. / Thank you for confirming this information. 

We went ahead and refunded the charges for the duplicate order. The funds will appear in your account within the next 7-10 business days. 

Kind Regards, 
Ruchi 
Team Sage Customer Support 

Please note: Always check the amount paid to us before emailing customers about duplicate orders. If in the duplicate order(kartra shipping email), the amount is ZERO then no need to email the customer. We would simply not process the order. No refund would be needed as the customer didn't pay. 

There are two ways to check if the customer has paid us. 

1 - In the Kartra shipping email 

2 - On the customer's profile in Kartra. 
Follow the below instruction to locate the customer on the database. 

Once you click on the customer's name, another screen will open. Click on Transaction and find the relevant book order. 

Once you click on the order number. The below screen will open where you will be able to determine if the customer paid anything or not. 

I hope this helps :) 

Let me know if you have any doubts. 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9