Subject: Re: LSM Joining Case Test - Abhishek Dalal
From: Abhishek Dalal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Aug 2020 08:09:13 -0400

| | LSM Joining Case Test

Name | Abhishek Dalal
E-mail | [email-masked]
Phone Number | (91) 9716161111
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | we can highlight the e-ticket option so that customers can opt for e-ticket and can get them immediately.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means that we are providing all the required support to our customers but great customer service means how we can make our customers feel special or doing our work unexpectedly well.

Good customer service means Meeting Expectations but great customer service means Exceeding Expectations.

Good Customer means resolving the problem but great customer service means resolving the problems in the very first instance.

Businesses and employees who offer good customer service will ensure problems get addressed. Those who provide great customer service will do more than fix what’s broken. They will work diligently to make the entire customer experience as positive as possible.

Great service providers also differ from good customer service providers because they personalize their communications. They find a way to connect with the customer on a more personal level.

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