Subject: Re: LSM Joining Case Test - Neha Kashyap
From: Neha Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Aug 2020 07:38:40 -0400

| | LSM Joining Case Test

Name | Neha Kashyap
E-mail | [email-masked]
Phone Number | (91) 9718018106
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 will be a suitable option as the customer has asked to deliver his order to the hotel he will be staying in and blurb 4 ensures all the required details.
Additionally, we can ask for the customer's contact number to contact him if required.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means having good communication skills, soft skills, and prompt resolution while great customer service means smart communication, exceeding customer's expectations.
Good customer service  - If a customer emails us and we respond within the TAT while great customer service means to respond immediately.
If a customer isn't satisfied with the product/ service and we offer him a full refund will be good customer service, on the other hand, if we will offer him a discount voucher along with a full refund will be great customer service.

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