Subject: Re: LSM Joining Case Test - Popli Lakshit
From: Popli Lakshit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Aug 2020 07:47:31 -0400

| | LSM Joining Case Test

Name | Popli Lakshit
E-mail | [email-masked]
Phone Number | (+91) 9582276333
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected this blurb because we have made an effort to convince the customer that his tickets will be delivered as soon as the event organisers release them. Also we are happy to assist with the tracking details which gives the customers an assurance. We also reconfirmed the customer’s delivery address. One thing i would like to add is that we can keep the customer in loop while contacting with the event organisers so that the customer stays updated.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Keeping the customers highly satisfied and providing them with excellent services accounts under great customer service.

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