Subject: Re: LSM Joining Case Test - ankit bathla
From: ankit bathla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Aug 2020 03:07:57 -0400

| | LSM Joining Case Test

Name | ankit bathla
E-mail | [email-masked]
Phone Number | (91) 7988556574
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would rather go with blurb 2 because it gives customers an assurance or relaxation that if not hard copy then soft copy will be available immediately and can be printed at his own convenience.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There is hairline difference between good and great customer service. Good customer service is when customer gets something from the company as per his expectation. There no wow factor in good customer service. on other hand great customer service is something when customer feel delighted, amazed after getting the service and that wow factor comes into the picture.

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