Subject: Fwd: LSM Joining Case Test - NAUSHAD ALAM
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Thu, 6 Aug 2020 07:30:54 -0700 (MST)

Hi Ma'am/ Ash, 

Please check this test for Customer Service. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 6 Aug, 2020, at 18:14, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	NAUSHAD ALAM 
E-mail 	[email-masked] 
Phone Number 	(91) 9971086282 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Burb 2 is correct and the best option because, it states that the customer will receive e-tickets along with the physical tickets. So if the customer is travelling in 2 days time, then he/she can make use of the e-tickets. If the customer had purchased Instant Download e-tickets, they will be available to print almost immediately. 

I I think Customer service number should have been added to the email. Rest is okay. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me difference between good and great customer service is that we should value our customer"s money, time and need. Also provide, safe, secure and guaranteed after sales service to the customer. Make sure that the customer is satisfied and all his concern is addressed carefully on time. 	

	
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