Subject: Re: LSM Joining Case Test - Vimal Tewari
From: Vimal Tewari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Aug 2020 09:50:16 -0400

| | LSM Joining Case Test

Name | Vimal Tewari
E-mail | [email-masked]
Phone Number | (201303) 9899174902
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As we can see in the query that the customer is enquiring whether he can get his tickets delivered to his hotel as he is travelling two days prior.

Also, the customer specifically asked to deliver the tickets to his hotel address therfore the most appropriate Blurb for the response would be Blurb 4.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Traits of good customer service:-

- Working on only satisfying the customer for that particular deal.
-Just meeting your customer expectation and your job requirement.
-Doesn't include going an extra mile.

Traits of great customer service:-

-It includes customer satisfaction plus winning the loyality of the customer.
-As you win the loyality of the customer it becomes an sales engine for you.
-It also includes making your customer feel comfortable.
-It is always about going an extra mile.

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