Subject: Fwd: Tech Support Candidate - Rupali Moza
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 4 Aug 2020 03:40:52 -0700 (MST)

Hi Ash, 

Please check this test for Glopal. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Aug, 2020, at 12:56, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Rupali Moza 
E-mail 	[email-masked] 
Phone Number 	(110049) 9682316254 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	South extension part 1 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	The Holidays Club 	Customer Retention Manager 	Presently working 	30000 
Previous Employer 1 	Brite Neon Signs Pvt. Ltd 	Operations Manager 	30th june 2019 	20000 
Previous Employer 2 	VMC Pvt. ltd 	Operations coordinator 	25th Jan 2017 	16,666 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Firstly I will call to my network provider to troubleshoot the problem. 
2. Then I will make them understand about my problem that I am not able to browse the site and ask them to troubleshoot the problem online. 
3.Then as per their instructions I will troubleshoot the problem with their help. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Resolve the customer query before the given timeframe. 
What according to you makes you a good candidate for customer service or technical support job? 	For a customer support job a candidate must have soft and good communication skill and as per my lookup I have soft skill with which I can understand the customers query very calmly and provide them a resolution as per their satisfaction.