Subject: Fwd: Tech Support Candidate - Jitender Kumar
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 4 Aug 2020 03:00:29 -0700 (MST)

Hi Ash, 

Please check this test for Splitty. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Aug, 2020, at 18:12, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Jitender Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 9971711019 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Sector -84 faridabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Fareportal 	Team Leader 	28 March 2020 	37000 
Previous Employer 1 	Ashwa Tour and travels 	Sr.Executive 	October 2007 	12000 
Previous Employer 2 	Sachkhand Travels 	Executive 	April 2006 	8000 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Hi , 

Apologies for the Inconvenience caused . 

We are sorry for the inconvenience caused during website access of (www.ndtv.com) on your browser. 

Follow below steps using chrome browser to enable pop-ups to open a Website: 

- Click on the secure option which is at the left of the address bar. 

- There you can find a flash, camera, popups and microphone cookie. 

- Please keep it as "always allow on this site". 

- Reload the page. 

Thanks and Regards, 
Jeetender 
Support Team 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Representative or service provider who offers services to customer is considered to be a Good , But apart from providing services giving hand hold support to sense and understand the emotions of customer.It's essentially putting yourself in the emotional shoes of the customer and so those who prove Great customer service will do more for the customer by fixing their problem and making their experience memorable by the best way possible. 
What according to you makes you a good candidate for customer service or technical support job? 	I do deserve to be a good candidate for the customer service or technical support Job as while dealing with customer 

1-I have patience enough to listen the problem and understand the need and having commitment to service customer with sincerity by means of acknowledging and emphatizing for whatever they are going through for them to feel that we understand their concerns and make them feel that they are being valued. This way it get easy to understand and resolve it in the best possible way. 

2-Agreeableness of my nature makes my ideal candidate as it makes customer to be friendly,approachable and easy to go along with. 

3-I am passionate for my Job which enables me to work ethically with zeal to resolve and sell service to customer.Product knowledge and phone skills are just the basics that is easy to learn but a "can do or willingness to help attitude " are something that infuse to become more by providing more to customer and It gives me a great sense of enjoyment and pleasure. 

4- Having effective communication skill to understand the need and problem of the customer and fix the issues in the best possible way to make great customer experience. 

5-I am Quick learner that makes me perfect to posses Good product Knowledge which makes me confident to deal with customer to provide the best possible service or to fix problem .