Subject: FW: LSM Joining Case Test - Vishal Kataria
From: Deeksha Dadu <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 27 Jul 2020 12:54:42 +0000

Hi Ash,

Here is one more profile for Glopal. Please speak with him and let us know.

Regards,
Deeksha

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 27 July 2020 at 4:09 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Vishal Kataria

ok

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 27 Jul, 2020, at 13:50, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Harpreet this guy’s phone is switched off, coordinate with him for an interview round around 6pm today

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 24 July 2020 at 7:38 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: LSM Joining Case Test - Vishal Kataria

Hi Ma'am,

His spoken English was good,
The last Salary was 20000/-
Expecting a decent hike.
Can do work from the office.
Please check the test for CCE.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 24 Jul, 2020, at 16:42, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Vishal Kataria
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9988230142
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I would select the blurb 4 because it gives the customer satisfaction and reassurance that his/her tickets are safe and will be delivered to new address which is the hotel he is staying at. An additional sentence that I would add here is if there is anything else we can help him with.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Difference between good and great customer service is same as meeting expectations and exceeding expectations. A happy customer becomes loyal and advocate for your product. Here are 4 keys to make sure a customer is happy.
1.) Probing is the key.
2.) Active listening
3.) Identifying customer's untold needs.
4.) Resolving problems in the first time

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