Subject: IMPORTANT - Cloudtalk Issues
From: Ashwinee Latchayya <[email-masked]>
To: Amit Gupta <[email-masked]>, deepesh patel <[email-masked]>, Sarthak Bhalla <[email-masked]>, Vineet kothiyal <[email-masked]>
Date: Wed, 24 Jun 2020 01:22:04 -0700 (MST)

Hi Team, 

Chris has received an email back from Cloudtalk regarding a few of the calls where the support team's devices did not ring. Cloudtalk told him that it shows that everyone was offline . 

Can you guys please periodically check your cloudtalk apps to ensure that you are still " online ". In the picture below I highlighted where you can easily check that. 

Please ensure that you check throughout each shift to ensure your cloudtalk has not switched their account to "away" or "offline". 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9