Subject: SMS template - Customer waiting for over 20 minutes
From: Ashwinee Latchayya <[email-masked]>
To: Sarthak Bhalla <[email-masked]>, Amit Gupta <[email-masked]>, Vineet kothiyal <[email-masked]>, deepesh patel <[email-masked]>
Date: Fri, 12 Jun 2020 07:34:28 -0700 (MST)

Hi guys, 

Please find below the template we will use for customer waiting for over 20 minutes. 

We would normally use this SMS if we have a customer waiting for our call back and we're trying to resolve the issue with the supplier and it takes more than 20 minutes (which is the SLA). 
Please add this template to your cloudtalk. 

Gentle reminder :- We shouldn't be free-typing anything to customers unless approved by Chris. If ever you feel you want to change anything in a macros/sms - please ensure you get an approval from Chris. 

Customer waiting for over 20 minutes 
Hello, this is Splitty Travel Support. This is a courtesy text message to let you know that we are still working on your request. We are currently on hold, so please bear with us as long wait times may occur. We will reach back out to you as soon as we have an update. Thank you for your patience. 

Kind Regards, 
Ashwinee L 
Account Manager 
Skype : live:ashwinee_9