Subject: Re: LSM Joining Case Test - Roshni kapoor
From: Roshni kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 May 2020 11:51:18 +0000

| | LSM Joining Case Test

Name | Roshni kapoor
E-mail | [email-masked]
Phone Number | (91) 9971798151
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 1 is an appropriate answer because in this answer agent is helpful , cheerful and  a calm ,able to fulfill the customer complain.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good is when you only resolve the customer issues however When you understand the customer pain and put into the customer shoes and take the ownership of the customer is called great customer service .

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