Subject: Re: LSM Joining Case Test - Shubham Raturi
From: Shubham Raturi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 May 2020 04:31:45 -0400

| | LSM Joining Case Test

Name | Shubham Raturi
E-mail | [email-masked]
Phone Number | (+91) 8006970346
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected blurb 4 as the customer has mentioned in his query that he wants his tickets to be delivered at the hotel that he is staying in. Also, he wants to know that when will he receive the tickets to the concert as the concert taking place in a week. This blurb provides the customer the opportunity to receive the tickets at his hotel. Also, he can track the status of the tickets that are yet to be received.

Additionally, i would like to add below mentioned sentences to the Blurb 4:

We acknowledge that you are concerned about the tickets to the Lady Gaga concert which are yet to be delivered. Please be assured that your concern is our first priority and we will try to help you in best possible manner.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If we are trying to provide great customer service to the customers rather than good customer service, we need to keep few things in mind. We should try to provide First Contact Resolution to the customer. We should do our best to understand customer's concern at first. Also, we should try to provide customer with additional information that could help him/her in the future and improve their customer service experience. To make customer service great from good, we should try to understand situation of the customer and show empathy.

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