Subject: Re: LSM Joining Case Test - Mubashir Khan
From: Mubashir Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 May 2020 08:31:11 -0400

| | LSM Joining Case Test

Name | Mubashir Khan
E-mail | [email-masked]
Phone Number | (+91) 7291871823
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The second option gave the e- ticketing information to the client. So the client can check the ticket on mail. They have given the assurance to the client that the ticket will receive on time. Phone number validation and work address validation is the mandate things to confirm with the client. That is why I selected the Blurb2. I just wanted to add that the address, email and contact number should me confirm though it was not mentioned in the Blurb 2. The closing of the call not good. No greeting to the client at the end of the call. It should be Thank you for calling and have a nice day.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

To responding the customer within 24 hrs as per the TAT of the website is good customer service.
To responding the customer within a minute once we receive the email from the customer is a great customer service.

The customer is not happy with a product/service and wants to return it or get a refund. So not giving the refund and give the wallet amount is a good customer service.

The customer is not happy with a product/service and wants to return it or get a refund. Accepting the return and initiating the refund is a great customer service. But it should exceptional. Not on every cases.

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