Subject: FW: LSM Joining Case Test - Hasim Siddiqui
From: Deeksha Dadu <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Thu, 30 Apr 2020 10:46:13 +0000

This is the one

From: Hasim Siddiqui <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 29 April 2020 at 8:12 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Hasim Siddiqui

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Hasim Siddiqui
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7838903684
Which blurb would you select?   Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The customer service executive used the empathy  on the customer's concern which is a key to a good customer service.
Then he highlighted the concern of the customer and assured him that his team is doing the best and monitoring the progress very closely which gives a sens le of relief to the customers.
Then, he explained the reason of the delay in the most professional way as possible.
And, last but not the least, he assured the customer that delivering with the best of the services to a customer is his primary goal and he'll get the tickets as soon as possible but didn't guarantee the shipping period because it could be delayed for various reasons but our primary Moto should be to deliver anything as quickly as possible.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service understands the importance of a customer's business and delivers accordingly whereas a great customer service is something when the executives feel the joy or sadness on the face of the customer with the kind of experience he is having or had I'm the past and provides the best possible resolution which is beneficial for both the company as well as the customer.

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