Subject: Re: LSM Joining Case Test - Amit Gupta
From: Ashwinee Latchayya <[email-masked]>
To: deeksha <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Mon, 13 Apr 2020 04:49:18 -0700 (MST)

Hello, 

Very good travel knowledge. CancelOn's policy is almost the same as Splitty's. He was able to respond perfectly well to all the scenarios I gave him (cancellation, modification & relocation). 

Good level of confidence. Yes from my end. 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "deeksha" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Monday, April 13, 2020 3:05:09 PM 
Subject: FW: LSM Joining Case Test - Amit Gupta 

Hi, 

Please interview him as well. 

Thanks 

Regards, 
Deeksha 

From: Amit Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 13 April 2020 at 2:03 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: LSM Joining Case Test - Amit Gupta 

	
	
			LSM Joining Case Test 
		
	Name 	Amit Gupta 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9911737646 
	Which blurb would you select? 	Blurb 2 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 2 is correct as we have assured the customer that the tickets will be delivered. 

Also, we have suggested the customer how to track his order under the purchase section and also suggested the customer check the delivery address and other information to avoid further 
issues related to the delivery. 

I think it should be better if we apologize for the delay, it can start like. 

Please accept our sincere apology for the delay. Our reservation department is already working with the provider to confirm the delivery of the tickets. 

And the ending should be like 

Thank you for your patience and cooperation. 

Please contact us at (Phone Number) or reply to this e-mail in case you have further queries related to your order. 

Regards 
XYZ 

	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is how you greet and treat the customer in a nice and proper way where the customer is happy being served. But excellent customer service skill is meeting the demands and reaching beyond the customer's expectation. A total quality service. 

Great customer service is to convert customer good experience into WOW experience and make them pleased with the services. 

Great customer service will not only make your customers happy and satisfied but also make them loyal to the company and doing this way we will be able to retain our customers and grow our business more. 

Thanks and Regards, 
Amit 	

	
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