Subject: SMP REFUNDS
From: Ashwinee Latchayya <[email-masked]>
To: Team Sage <[email-masked]>
Date: Wed, 11 Mar 2020 09:48:09 -0700 (MST)

Hi all, 

Please note we are no long refunding SMP ! 

Find below the templates to use in case a customer asks for cancellation or refund. 

Also please before cancelling any SMP, take a screenshot of the progress. To do this, click on membership - > select the product (SMP) - > enter the client's email. Take a screenshot and keep it in a folder. 

Templates to use. 

Asking to cancel SMP 

At the time of check-out, you have the option to get 14/30 days complimentary access to the Self Mastery Program after which you are charged £39.00 monthly. We already went ahead and processed the cancellation for you hence you won't be charged a monthly fee. 

Let us know if there's anything else we can do for you. 

Kind Regards, 

Ash 

Team Sage Customer Support 

Asking to cancel & refund SMP 

At the time of check-out, you have the option to get 14/30 days complimentary access to the Self Mastery Program after which you are charged £39.00 monthly. We already went ahead and processed the cancellation for you hence you won't be charged a monthly fee. According to our policy, we unfortunately cannot process any refunds. 

Let us know if there's anything else we can do for you. 

Kind Regards, 

Ash 

Team Sage Customer Support 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9