Subject: [Splitty] Assignment: Please Assist with Booking Number 235-5505768
From: "Support Team (Support)" <[email-masked]>
To: Ops Team <[email-masked]>
Date: Tue, 10 Mar 2020 11:08:07 +0000

##- Please type your reply above this line -##

You have been assigned to this ticket (#19147).

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Support Team, Mar 10, 07:08 EDT (private)

Team, could you please assist with it?
''reservation below can still be cancelled free of charge until **12.03.2020 23:59''**

Gabriel

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Hotelbeds Israel - Pre Arrival/General Requests, Mar 10, 03:26 EDT

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_If you would like to add any extra information, then please select reply (below/above) without modifying the Query Subject._

Case Number: 21685635
Case Subject: [Splitty Travel Support] Please Assist with Booking Number 235-5505768
Created Date/Time: 08/03/2020 17:05

**Agent Response:**
* * *
<key id="Comment">
Dear Matt,

 Greetings from Hotelbeds.

 In regard to your request, please be informed that the reservation below can still be cancelled free of charge until **12.03.2020 23:59 (Destination Time)** Please cancel the reservation on our website.

 For any further assistance, we always remain at your disposal.

</key>

Regards/Un saludo,

Assadawuth Thankham (Hassan)
 Client Relationship Centres

How did we do? Please let us know by rating the quality of our service on a scale of 0 to 9 (9 being very satisfied):

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--------------- Original Message ---------------
**From:** Support Team [[email-masked]]
**Sent:** 08/03/2020 17:05
**To:** [email-masked]
**Name or Subject:** [Splitty Travel Support] Please Assist with Booking Number 235-5505768
  ref:_00DD0qpSR._5002p2Hoe76:refHotelbeds strictly respects, enforces and monitors the confidentiality of information it receives from, and shares to, its different stakeholders. The content of this email is regarded as confidential and intended only for the recipient specified in the message. If you are not the intended recipient, any disclosure, copying and distribution of the message, or any part thereof, is prohibited and may be unlawful. In this case please reply with the subject “wrong delivery” and delete the message.

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Support Team, Mar 8, 06:06 EDT (private)

Related to #19146. Matt

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Hotelbeds Israel - Pre Arrival/General Requests, Mar 8, 06:05 EDT

Dear Client,
Please be advised we have created a Query for your request and we will contact you with a reply shortly.
If you would like to add any extra information, then please respond to this message.
Kind regards,
Client Relationship Centre

 ![](http://hotelbedscrm.my.salesforce.com/servlet/servlet.ImageServer?oid=00DD0000000qpSR&esid=0182p00001n9WfM)

Hotelbeds strictly respects, enforces and monitors the confidentiality of information it receives from, and shares to, its different stakeholders. The content of this email is regarded as confidential and intended only for the recipient specified in the message. If you are not the intended recipient, any disclosure, copying and distribution of the message, or any part thereof, is prohibited and may be unlawful. In this case please reply with the subject “wrong delivery” and delete the message.

Query Number: 21685635
Subject: [Splitty Travel Support] Please Assist with Booking Number 235-5505768
Description: ##- Please type your reply above this line -##

Hello!

We have recently made a booking through you for guest:

**Ertell** San Luis
**Check-in**: Mar 15th, 2020
**Check-out**: Mar 18th, 2020

Booking number:
235-5505768

Our mutual client made a request to cancel this reservation free of charge due to the fact that the cruise she was attending has been cancelled. She also provided documentation regarding this, you'll find it attached in this e-mail.

We would kindly ask you to start working on a refund for our mutual client.

Thank you for your assistance!

Best Regards,
Matt
Splitty Travel Support

Support Team

[email-masked]

+1 (646) 663-6111 // +44 (203) 670-7790

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Hotelbeds strictly respects, enforces and monitors the confidentiality of information it receives from, and shares to, its different stakeholders. The content of this email is regarded as confidential and intended only for the recipient specified in the message. If you are not the intended recipient, any disclosure, copying and distribution of the message, or any part thereof, is prohibited and may be unlawful. In this case please reply with the subject “wrong delivery” and delete the message.
Created Date/Time: 8/03/2020

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Support Team, Mar 8, 06:04 EDT

Hello!

We have recently made a booking through you for guest:

**Ertell** San Luis
**Check-in**: Mar 15th, 2020
**Check-out**: Mar 18th, 2020

Booking number:
235-5505768

Our mutual client made a request to cancel this reservation free of charge due to the fact that the cruise she was attending has been cancelled. She also provided documentation regarding this, you'll find it attached in this e-mail.

We would kindly ask you to start working on a refund for our mutual client.

Thank you for your assistance!

Best Regards,
Matt
Splitty Travel Support

Attachment(s):
image0.jpeg - https://splittytravel.zendesk.com/attachments/token/oTvfyqKaZiFof7GDvcisja8aR/?name=image0.jpeg

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