Subject: Re: Escalated Cases
From: Biswajit Narzary <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 21 Feb 2020 08:26:06 -0700 (MST)

Hi Ash, 

Kindly find the details below 
Trip: 40582871 
Michell from the hotel has confirmed that they have a booking but not under Linda Mcinnies, but all the information of Linda Mcinnies are matching. I will followup this case once again. 

Kind regards 
Biswajit 

From: "Biswajit Narzary" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, February 21, 2020 1:51:48 PM 
Subject: Re: Escalated Cases 

Hi Ash, 

Kindly check the below details 

Trip: 40571930 
W2M Raisa informed that it has already canceled without charges in their system 

Trip: 40587419 
Ticket raised as hotel has confirmed no booking found. Incident no.18719 

Trip: 40582871 
Call back request at 7 PM 

Kind regards 
Biswajit 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "biswajit narzary" <[email-masked]> 
Sent: Friday, February 21, 2020 1:21:03 PM 
Subject: Escalated Cases 

Hi Biswajit, 

Please help in resolving the below cases : 

Trip: 40571930 
Reservation at W2M (itinerary ID:941W4M) has to be cancelled. The date was wrongly booked in June instead of February. 

Trip: 40587419 
Reservation not found by the hotel. Try to call the hotel again and if not found - email Restel. 

Trip: 40582871 
We are still waiting for a confirmation from Restel. It's a VIP customer. 

Kind Regards, 
Ashwinee L 
Account Manager 
Skype : live:ashwinee_9