Subject: Re: Escalated cases
From: Biswajit Narzary <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 21 Feb 2020 07:38:46 -0700 (MST)

Hi Ash, 

Kindly find the details below 

Trip ID - 40559248 
Gift from HB informed that they gonna send an email to the hotel as per the hotel's requirement and policy to cancel and process the refund. However, the refund is not promised. Also, as per the current status of the trip ID we can see the booking is available for Mar 8th, 2020. 

Trip ID - 40542619 
I was on hold about 20 minutes but no once came back so disconnected the call as per your confirmation. 

Kind regards 
Biswajit 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "biswajit narzary" <[email-masked]> 
Sent: Friday, February 21, 2020 6:58:06 PM 
Subject: Escalated cases 

Hi Biswajit, 

Trip ID - 40559248 

The customer disputed that there was no reservation at the hotel. We called to verify it ans there was no reservation at the hotel. The customer decided to book somewhere else. Please call HB and request to refund us. 

Trip ID - 40542619 
The customer had to pay resort fees at the hotel. These fees weren't disclosed on HB voucher. We opened a query with them and also sent them the API code which shows that the fees weren't shown but they are claiming that the fees were shown and not willing to send us a proof of their code so we can compare. 

Can you please try to get the resort fees refunded for them or atleast have them send us their API? 

Thank you 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9