Subject: Escalated cases
From: Ashwinee Latchayya <[email-masked]>
To: biswajit narzary <[email-masked]>
Date: Fri, 21 Feb 2020 06:28:06 -0700 (MST)

Hi Biswajit, 

Trip ID - 40559248 

The customer disputed that there was no reservation at the hotel. We called to verify it ans there was no reservation at the hotel. The customer decided to book somewhere else. Please call HB and request to refund us. 

Trip ID - 40542619 
The customer had to pay resort fees at the hotel. These fees weren't disclosed on HB voucher. We opened a query with them and also sent them the API code which shows that the fees weren't shown but they are claiming that the fees were shown and not willing to send us a proof of their code so we can compare. 

Can you please try to get the resort fees refunded for them or atleast have them send us their API? 

Thank you 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9