Subject: SMP Refund Request
From: Ashwinee Latchayya <[email-masked]>
To: pulkit kadian <[email-masked]>, farooque khan <[email-masked]>, biswajit narzary <[email-masked]>, nusan dubey <[email-masked]>, Dimpy Chawla <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Mon, 10 Feb 2020 07:42:27 -0700 (MST)

Hi all, 

For any clients requesting to refund the SMP we could use the below template and attach the screenshot. Please note we will NOT be refunding SMP unless it's an edge case. Before proceeding with the refund for SMP, you need a manager's approval. Please email me along with the email add, name of the customer. Also mention on which inbox the email was sent. 

Template :- 

Hi (Name), 

Thank you for contacting us. 

At the time of check-out, you have the option to get 14 days complimentary access to the Self Mastery Program after which you are charged £39.00 monthly. We've already went ahead and processed the cancellation for you hence you won't be charged a monthly fee. 

Let us know if there's anything else we can do for you. 
Kind Regards, 
Ash 
Team Sage Customer Support 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9