Subject: Refund Blurb
From: Vaibahv Jain <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 22 Jan 2020 08:14:05 -0700 (MST)

Hi Ash, 

Please see the below reply and suggest. 

Hi XYZ, 

We apologise for all the inconvenience and Thanks for getting in contact with us, I went ahead with the cancellation and refund of the Invoice number 1641021 (18/1). 
I assure you that whatever amount that was charged for this order will be refunded soon. Thanks! 

Kind regards 
Vaibhav 
Team Sage Customer Support