Subject: Re: Quality Report - Contacts from August 1 to September 12
From: Saurabh Dadu <[email-masked]>
To: Brian Sexton <[email-masked]>, Team Lead <[email-masked]>
Cc: Stephen Blake <[email-masked]>
Date: Thu, 12 Sep 2019 12:25:44 +0000

Hi Brian,

Thanks this is very usefull, and we can see there is a lot of work to be done.

Can you please share with us raw data (case number with error types) so we can address this.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Brian Sexton <[email-masked]>
Sent: 12 September 2019 5:48 PM
To: Team Lead <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Stephen Blake <[email-masked]>
Subject: Quality Report - Contacts from August 1 to September 12

Hi all,

Please see attached the Quality Report for contacts from August 1st to September 12th.

The audits in this report have been conducted from August 19th to September 12th.

Most important things to note are the agents’ error percentage and the error types.

Any questions you can email me.

Kind regards,

Brian Sexton

Team Leader India

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