Subject: Re: ops call 30/07/2019
From: Saurabh Dadu <[email-masked]>
To: Meghan Flanagan <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Brian Sexton <[email-masked]>, Robert Cosgrove <[email-masked]>, Virat Joshi <[email-masked]>, Sankarshan Rajan <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 30 Jul 2019 14:30:50 +0000

Hi Meghan

Thanks for your email. Can you please set up a call with me tomorrow to go over your observations.

I am in Philippines so if you can set up a call around 9 am to 12 noon BST would work

Also please CC my colleague Deeksha on all your emails.

Regards,

Saurabh Dadu
LiveSalesman

AI is still not a reality, typos courtesy iPhone

On 30-Jul-2019, at 10:24 PM, Meghan Flanagan <[email-masked]<mailto:[email-masked]>> wrote:

Hi Sankarshan,

Please find the updates from our ops call 30/07/2019.

CC: Brian Sexton , Virat Joshi, Saurabh Dadu & Robert Cosgrove.

  *   Productivity

  *   Productivity report sent for the 29th of July To all TL’s , Saurabh and Ashish.
  *   Productivity is low considering the low case queue. Very low productivity showing for agents Amit Thakur & Kunal Rastogi in comparison to the rest of the agents.
  *   Some agents presence on site/ Declared productive time is showing low results – Sankarshan will address any issues with the agents Saurabh Upadhyay ,Lalit , Neeti & Mefotso.
  *   No outbounds & inbound call on the reports. – we are awaiting an update regarding this.
  *   A full productivity report will be sent on August 1st for the full month of July – this will be reviewed and discussed with the account manager on Friday August 2nd.

  *   Quality

  *   The TLs are reviewing the audits with the agents.
  *   They will send a file with the audits they wish to contest at the end of the week in order to review with quality.

  *   Outstanding issues:

  *   Phone system is currently being tested on VGLs side – Any updates will be provided to Sankarshan and Viraat.
  *   No issues reported with the FS on site- google doc/Inbox is being completed along with assistance on the floor.
  *   OLS updates for transfer agents will be completed as soon as possible.  Sankarshan will look into this.
  *   OLS updates for the agents on emergency leave will be done as soon as they are in office.
  *   OLS agent overview sent on 30.7.19 with all outstanding comms for every agent + TL.
  *   Sankarshan Rota Cloud access is now working – any issues he will flag via Skype.
  *   Headcount on site is going according to plan and updates from Viraat will be provided by August first.

In addition to the above as discussed with Sankarshan we will schedule a meeting with 1 day time team lead and 1 night shift team lead every day while Brian is on AL. In the meetings we will discuss the previous day and also any concerns our team leads have. Sankarshan will provide the team leads names via Skype and we will send an outlook invite for the catch up.

Thanks for your time 😊
Meghan