Subject: Fwd: French Language Test - grace odette boussi
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Sat, 20 Jul 2019 06:46:00 -0700 (MST)

Please evaluate for French. 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "grace odette boussi" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, 20 July, 2019 19:15:12 
Subject: French Language Test - grace odette boussi 

		Foreign Language Screening Test 	Name 	grace odette boussi 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	first of all, i will apologize to the customer. i will explain her or him about the situation that i wrongly entered his/her number. i know that it will not be enough for the customer to accept my apologies and obviously he/she may get anger, in such situation i had to keep quiet, be professional and also be polite beccause i made a big mistake. i will ensure that his/her order be delivered as fast as possible and if pizza hut in such situation offers some gift, discount as a symbol of apologies, i will propose it to the customer.the main think to do in such situation is to try to make the customer undestable about the mistake and i will do my best top fixe it and if he/she can also be cooperative to wait few more minutes. acknowledge my mistake, stay polite, and really be sorry can help the customer to calm down. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	i am from the Republic of Congo, i have been living in India since 2013. i love reading, watching movies and discovering new things. i am from computer background, i did my bachelor in computer application and my master in networking and now doing my phd in cyber security. i didn't have much opportunity to do internships. i have done some training as well as internship here in India and in my country as well. during my free time i read not only to discover but to also fill my gaps. they can be regarding studies or life in community. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	les deux termes semblent etre identique mais il y'a une petite difference au niveau de la qualite de service. 
un bon service client est le genre de service que l'on retrouve dans la majorite de company, c'est le minimum que les clients attendent de la part de la company. dans ce genre de service on y retrouve la courtoisie, le respect, l'acceuil et tout ce qui va avec. 
par contre un excellent service client c'est une qualite de service que l'on ne rencontre pas tous les jours ou meme dans toutes les companies. ce genre de service pousse le client a y revenir prochainement, cela montre le respect, la consideration que l'entreprise a envers ses clients. un tel service est de nos jours recommande dans beacoup d'entreprise vue que cela augmente la reputation de l'entreprise. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	je suis une personne tres pationnee dans ce que je fais. je sais comment ecouter et surtout je prends soins de bien comprendre la doleance de l'autre, telle est l'une de qualite recherchee dans ce travail. 
quand je fais quelque chose, j'aime que le travail soit bien fait et surtout laisser une bonne imagine de moi, en voulant le faire je m'oblige a beaucoup et bien travailler pour parvenir a mes fins. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	en 2011 j'etais allee a Pointe-Noire, c'est la deuxieme ville de mon pays, j'y etais pour les vaccance et s'etait fantastique. deja a l'aeroport de brazzaville (ma ville) j'avais fait la rencontre d'une personne merveilleuse avec qui nous sommes toujours en conatct jusqu'aujourd'hui. ce qui avait rendu mon sejour aggreable etait le fait de rencontrer ma famille paternelle pour la premiere fois et aussi le fait d'aller a la cote. c'etait la premiere que je voille l'ocean de pres et aussi de plonger mes pieds dans l'ocean, j'y partais tres souvent et l'endroit etait magique, l'atmosphere, l'ambiance, les gens bref tout etait excellent. le moment fort de mes vaccance etait la fete de fin de vaccance d'ete, durant cette fete on rencontre beaucoup de gens et on oublie tous nos soucis pendant quelque temps, c'est juste un sentiment inexplicable. jusqu'a ce jour, ce voyage reste le meilleur.