Subject: Re: High Risk tool training document update
From: Parvez Alam <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Team Lead <[email-masked]>, viraat <[email-masked]>, John Meerholz <[email-masked]>, Robert cosgrove <[email-masked]>, Geofrey Hassett <[email-masked]>, Francesco Restelli <[email-masked]>, CS Training <[email-masked]>
Date: Thu, 18 Jul 2019 10:10:44 -0700 (MST)

Hi Brian, 

This has been read and understood by me and the HR agents on my floor. 

Kind Regards 
Parvez Khan 

From: "Brian Sexton" <[email-masked]> 
To: "Team Lead" <[email-masked]>, "viraat" <[email-masked]> 
Cc: "John Meerholz" <[email-masked]>, "Robert cosgrove" <[email-masked]>, "Geofrey Hassett" <[email-masked]>, "Francesco Restelli" <[email-masked]>, "CS Training" <[email-masked]> 
Sent: Thursday, 18 July, 2019 17:01:11 
Subject: FW: High Risk tool training document update 

Hi all, 

Please see the critical update regarding HR below. 

An updated version of the training has been attached. Please refer to this going forward and use it to train any new HR agents. 

Can someone reply all to confirm this has been read and understood by all TLs and all HR agents. 

Kind regards, 

Brian 

From: John Meerholz 
Sent: Thursday 18 July 2019 12:28 
To: CS Training <[email-masked]>; Robert Cosgrove <[email-masked]>; Brian Sexton <[email-masked]>; Geofrey Hassett <[email-masked]>; Francesco Restelli <[email-masked]> 
Subject: High Risk tool training document update 
Importance: High 

All – you are being sent this as you, or your team, have access to the High Risk Tool 

See attached updated training guide – please ensure you share this with all relevant agents/trainers in your respective departments and replace any copies of the older version with the updated version. 

The critical update made to this document relates to All events taking place in the UK – for any events in the UK , despite the high risk type , the proof provided by the seller must exactly match the listing created by the seller. If we can see that a seller has not included seat details that is clearly available on the proof they provided, then we cannot accept the listing and must reject. 

Kindly arrange a training update for any of your agents that use the High Risk tool as soon as possible. 

[ mailto:[email-masked] | @Brian Sexton ] it is critical the outsourcing agents have been updated ASAP and that it can be confirmed by the trainers that the information has been received and understood by all. Please confirm back to me once this has been done. 

Any questions please shout 

Thanks 

John