Subject: FW: French Language Test - Mbuyi Kayembe Francis
From: Virat Joshi <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Wed, 17 Jul 2019 09:01:00 +0000

Hi Ash ,

Please go through the test

Kind regards,
Viraat

________________________________
From: Mbuyi Kayembe Francis <[email-masked]>
Sent: 17 July 2019 14:24
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Virat Joshi <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: French Language Test - Mbuyi Kayembe Francis

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Mbuyi Kayembe Francis
Whats your first language       French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   First of all, the customer service has to call the customer to convince him/her about the mistake which has been held during the registration on his/her behalf ,Further the customer service will look to maintain the trust between me and the customer by giving him what we call the ETA (Estimated Time of Arrival) for his/her product.

this will be detailed through a mail or phone to satisfied the customer or keep him loyal.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     i am Mbuyi Kayembe Francis, i have a bachelor Degree in HR and Banking Finance, i am from Democratic Republic of Congo, DRC.
i have studied at Sharda University from 2015 - 2018, where i completed my program of BBA in HR and Banking Finance, i'm also doing some course at UN in WORLD BANK AND INTERNATIONAL MONARY FUND will be done on August of 2019,
i have done my Intership at SAFEWAY in 2018, i have worked as an assistant manager at MADIPHAR in a pharmaceutical store for 2 years in Congo.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      la différence entre un bon service client et un meilleur service client se situe seulement sur un point de service c'est à dire les deux services ont la capacité de de satisfaire le client, pas seulemt satisfaire le client mais aussi le garder loyal.

parce que si le service client rend le client loyal ,il est difficile que ce client quitte cette entreprise pour une autre

le rendre loyal peut se définir dans plusieurs manière tel que : la communication ,comment traiter son client, mais aussi le ETA (Estimated Time of Arrival) le temps dans lequel les products vont etre delivre par son client ,c'est sont ces élèments qui différencies un bon et meilleur service client.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Les élèments qui me qualifie comme un bon candidat au service client, tout d'abord ma connaissance sur la communication, mon sense de travailler pour satisfaire les besoin client .
Mais aussi la rapidité de répondre au besoin des client dans un temps bien précis et bien determiné.
la ponctualité fait de moi aussi un meilleur candidat au service client.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     Vue mon premier voyage en quittant le Congo pour l'Inde, c'était ma première fois de prendre le vol et j'étais effrayé, arrivé en inde cela que j'ai compris sur la vie où la mentalité des gents était quasi differente du Congo , c'était mon premier constat et mon deuxième constat était de voir comment les gents mènent leur vie ici et le cout de la vie qui est plus moins par rapport au Congo où tout le monde peut vivre sans complexe des autres .