Subject: FW: [Important Wiki Update] - Wrong Tickets Investigation
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>, Virat Joshi <[email-masked]>
Date: Wed, 3 Jul 2019 09:10:18 +0000

Hi all,

Recently we have come across a lot cases where the buyer claimed wrong tickets were received for events in UK venues, which were handled incorrectly when it came to VIP ticket investigation.

In order to help the agents in their investigation, we have now added a specification to the investigation into VIP tickets for the following venues:

  *   Manchester Arena
  *   The O2 Arena
  *   Wembley Stadium

The agents should bear in mind that that the following tickets are considered VIP Tickets for UK venues. If the seller inserted the listing note VIP and the following is mentioned on the ticket for the venues below, the tickets are correct:

  *   Prime Experience  - Manchester Arena

  *   Priority Club - The O2 Arena

  *   Club Wembley - Wembley Stadium

     *   Additionally, all level 2 seating at Wembley is considered Club Wembley and therefore counts as VIP

Example: Please find below an example of what a VIP ticket looks like for the Wembley Stadium:

Limerick, Taiwan, San Antonio: https://ols.talentlms.com/unit/view/id:4363
New Delhi, Hyderabad, Romania, South Africa: https://ols.talentlms.com/unit/view/id:4390

Kind regards,
Brian