Subject: CF Agents -Steps For Daily Operation
From: Virat Joshi <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 25 Jun 2019 14:27:48 +0000

Hi Team ,

Please make sure your teams are following these steps :

  1.  Login via phone - on correct status - Attendance will be calculated via CSL only.
  2.  Go through OLS to check if any new update
  3.  Go through follow ups, work on them manually and not wait for them to pop up in queue.
  4.  While working on case - Read the query - change subject line - investigate - action & email - Complete CIAN notes .
  5.  Wrap up / Follow up / Escalate
  6.  Logout via phone - correct status - Will not tolerate agents being logged in accidentally - on finishing 9 hours minimum.

Please elaborate if you need to but make sure every agent know and follows these steps. This should become a habit and once it does we should see a big difference in the audits.

Lets give this a try

Kind regards,

Viraat Joshi
Account Manager
Live Salesman
www.livesalesman.com<http://www.livesalesman.com>

Mobile: +91 96436 05600
Skype :  live:virat_60