Subject: Fwd: French Language Test - Herve Mbozi
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sun, 23 Jun 2019 23:11:51 -0700 (MST)

Hi Ashwinee, 
Please evaluate this FR test. 

Regards, 
Ashfaque 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Herve Mbozi" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Saturday, 22 June, 2019 22:58:18 
Subject: French Language Test - Herve Mbozi 

		Foreign Language Screening Test 	Name 	Herve Mbozi 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	
firstly, I will apologize for the delay, then I will keep the customer waiting to check, after checking that there was an error I would ask the customer to confirm once again the address, and then would say that you did not dictate your address well, so I apologize again for a few minutes for the order to be delivered 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	
I am Herve Mbozi, I come from the Democratic Republic of Congo (DRC) located in central Africa, I am Congolese origin and birth. 
Elder of a family of 7 children 
I graduated in commercial & administrative, and computer science student 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	.Dans le premier cas, vous ne faites que satisfaire vos clients; tandis que dans ce dernier cas, vous les satisfaitent, et vous les gardez également fidèles! 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	je suis patiente avec le client 
j'ai la capacité d'utiliser un langage positif 
j'ai la capacité de comprendre les clients 
je suis toujours au service du client et je suis attentif tout en parlant. 
Et le dernier j'ai la volonté d'apprendre. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	en faite je ne pas trop voyager j'ai eu la chance de passé quelques heures en mumbay lors de mon trassite je aimé la ville laeroport été très beau les gents sont accueillant 
et j'aime la ville de Delhi avec ses places touristique comme India Gate et autres 
j'etais une fois à l'éthiopie à Addis abbeba j'aimé aussi leur aeroport mais celui de Delhi est plus beau que les autres que j'ai eu à visité 
la vie ici à Delhi est vraiment bien