Subject: FW: [Wiki Update] Flag a case to Seller Support
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: Jana Garbe <[email-masked]>, Cian Madigan <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Fri, 14 Jun 2019 15:59:01 +0000

Hi all,

Please make sure you read the new wiki page below and mark it as complete. It's regarding flagging cases to seller support.

This wiki page is relevant for tonight so please make sure the night shift agents read it now.

As you know once the agents flag to you please send them to [email-masked]<mailto:[email-masked]> and we'll handle it from there.

Kind regards,
Brian

From: Jana Garbe
Sent: Friday 14 June 2019 16:53
To: CSLeads <[email-masked]>; Meghan Flanagan <[email-masked]>; Stephen Blake <[email-masked]>; Kimberley Smith <[email-masked]>
Cc: Cian Madigan <[email-masked]>
Subject: [Wiki Update] Flag a case to Seller Support
Importance: High

Hi all,

The escalation queue "Escalate to Seller Support" has been temporary closed. Instead - the agents are asked to send an email again to you as a TL to flag to Seller Support / CS New York.

  *   I have now deactivated all modules that provide information on the Escalation Queue until it is activated again

  *   Instead, a Wiki page has been created with the name "Flag to Seller Support" to provide agents with the exact same reasons as to when a case should be flagged to Seller Support

  *   On this page they are also provided with a "subject line" that must be used in their email to their TL.

Limerick, Taiwan, San Antonio: https://ols.talentlms.com/unit/view/id:4408
Hyderabad, India, Romania, South Africa: https://ols.talentlms.com/unit/view/id:5079

Please advise your agents to have a read through the page and mark the page as complete in the Wiki.

Kind regards,

Jana