Subject: FW: Feature update + Team Huddles required - Automation of seller offered comparable tickets
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Saurabh Dadu <[email-masked]>, John Meerholz <[email-masked]>
Date: Fri, 14 Jun 2019 15:00:59 +0000

Hi all,

Can you please arrange huddles with your teams for the new update regarding automated comparable ticket offers?

Please confirm back to me once done.

Kind regards,
Brian

From: John Meerholz
Sent: Friday 14 June 2019 15:59
To: CSLeads <[email-masked]>
Subject: Feature update + Team Huddles required - Automation of seller offered comparable tickets

Hi all,

Please note that we have recently added functionality that will enable the Seller Support team to process seller offers of comparable tickets automatically.

The QA team has already sent a comms on this topic, attached is a feature update for your own reference.

Kindly arrange to have huddles with your teams and confirm back to me once done.

The important aspects to cover with buyer team agents would be :

  *   What this will look like in CSL/which case notes to look out for when investigating
  *   How to correctly answer any buyer questions on comparable tickets

Any questions please reach out to me directly.

Thanks
John