Subject: RE: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR
From: Tamara Marjanovic <[email-masked]>
To: Daniel Marchand <[email-masked]>, Vanessa Cacciaguerra <[email-masked]>, Maria Alemany <[email-masked]>, India Inbox <[email-masked]>, Danielle Whyte <[email-masked]>
Cc: Valeria Julia <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Thu, 13 Jun 2019 18:41:29 +0000

+ @Danielle Whyte<mailto:[email-masked]>

From: Daniel Marchand
Sent: Thursday, June 13, 2019 2:17 PM
To: Tamara Marjanovic <[email-masked]>; Vanessa Cacciaguerra <[email-masked]>; Maria Alemany <[email-masked]>; India Inbox <[email-masked]>
Cc: Valeria Julia <[email-masked]>; Ashwinee Latchayya <[email-masked]>
Subject: RE: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

Hi all,

I’ve updated the date to Jun 15th and tagged as rescheduled now.
@Tamara<mailto:[email-masked]> could you please forward this to Danielle’s team so buyers are contacted (event in 2 days).

Thanks everyone!

From: Daniel Marchand
Sent: Thursday, June 13, 2019 2:10 PM
To: Tamara Marjanovic <[email-masked]<mailto:[email-masked]>>; Vanessa Cacciaguerra <[email-masked]<mailto:[email-masked]>>; Maria Alemany <[email-masked]<mailto:[email-masked]>>; India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Valeria Julia <[email-masked]<mailto:[email-masked]>>; Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Subject: RE: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

Hi Tamara,

19 transactions, most pending seller payment.

Best,
Daniel

From: Tamara Marjanovic
Sent: Thursday, June 13, 2019 2:07 PM
To: Daniel Marchand <[email-masked]<mailto:[email-masked]>>; Vanessa Cacciaguerra <[email-masked]<mailto:[email-masked]>>; Maria Alemany <[email-masked]<mailto:[email-masked]>>; India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Valeria Julia <[email-masked]<mailto:[email-masked]>>; Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Subject: RE: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

Hi Daniel,

How many transactions did we have for this event?

Thanks,
Tamara

From: Daniel Marchand
Sent: Wednesday, June 12, 2019 1:51 PM
To: Vanessa Cacciaguerra <[email-masked]<mailto:[email-masked]>>; Maria Alemany <[email-masked]<mailto:[email-masked]>>; India Inbox <[email-masked]<mailto:[email-masked]>>; Tamara Marjanovic <[email-masked]<mailto:[email-masked]>>
Cc: Valeria Julia <[email-masked]<mailto:[email-masked]>>; Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Subject: RE: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

@Tamara<mailto:[email-masked]> need your approval here, if we can make an exception on no proof.

From: Vanessa Cacciaguerra
Sent: Wednesday, June 12, 2019 12:52 PM
To: Daniel Marchand <[email-masked]<mailto:[email-masked]>>; Maria Alemany <[email-masked]<mailto:[email-masked]>>; India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Valeria Julia <[email-masked]<mailto:[email-masked]>>; Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Subject: Re: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

As per information on phone, the event was on 29th when he listed, but was then antecipated to 15th when tickets had been released.
He could not prove this though.

However, if we have at some point created the event on 29th, we should support him.
5 other sellers have listed for this event on 29th, and he was not even the first one...

________________________________
From: Daniel Marchand
Sent: Wednesday 12 June 2019 17:26
To: Vanessa Cacciaguerra; Maria Alemany; India Inbox
Cc: Valeria Julia; Ashwinee Latchayya
Subject: RE: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

I’m slightly confused here.

Did seller [email-masked]<mailto:[email-masked]> list his “June 15th” tickets under our “June 29th” event on our website? If so, why did he not list under the “June 15th” event on our website?

Let me know if you can provide insight on this.

Best,

Daniel

From: Vanessa Cacciaguerra
Sent: Wednesday, June 12, 2019 12:16 PM
To: Maria Alemany <[email-masked]<mailto:[email-masked]>>; India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Valeria Julia <[email-masked]<mailto:[email-masked]>>; Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>; Daniel Marchand <[email-masked]<mailto:[email-masked]>>
Subject: Re: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

Hi, team.

  *   Seller did not receive and could not find any information regarding the rescheduling
  *   He uploaded the proof from primary with the new date. The event on 29/06 seems to be no longer available.
  *   TID 22066018, seller: [email-masked]<mailto:[email-masked]>

________________________________

From: Maria Alemany
Sent: Tuesday 11 June 2019 11:37
To: India Inbox; Vanessa Cacciaguerra
Cc: Valeria Julia; Ashwinee Latchayya; Daniel Marchand
Subject: RE: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

Thanks - @Vanessa Cacciaguerra<mailto:[email-masked]> can you check with the seller here?

Thank you,

Maria

From: India Inbox
Sent: 11 June 2019 10:38
To: Maria Alemany <[email-masked]<mailto:[email-masked]>>
Cc: Valeria Julia <[email-masked]<mailto:[email-masked]>>; Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>; Daniel Marchand <[email-masked]<mailto:[email-masked]>>
Subject: Re: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

Hi @Maria Alemany<mailto:[email-masked]>

The agent was mentioning TID: 22066018

Seller: [email-masked]<mailto:[email-masked]>

Kind regards

Julia

________________________________

From: Maria Alemany
Sent: 11 June 2019 09:32
To: India Inbox; Daniel Marchand
Cc: Valeria Julia; Ashwinee Latchayya
Subject: RE: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

Hi Rebecca,

Can we have the username of the seller you need us to contact?

Thank you,

Maria

From: India Inbox
Sent: 10 June 2019 20:20
To: Daniel Marchand <[email-masked]<mailto:[email-masked]>>; Maria Alemany <[email-masked]<mailto:[email-masked]>>
Cc: Valeria Julia <[email-masked]<mailto:[email-masked]>>; Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Subject: Re: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

Hi @Maria<mailto:[email-masked]>,

Can you please assign an agent to check with the seller here?

Thanks,

Rebecca

________________________________

From: Daniel Marchand
Sent: 10 June 2019 13:24
To: India Inbox; On-call Data Management
Cc: Valeria Julia; Ashwinee Latchayya
Subject: RE: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

Hi all,

I’ve turned off Public Purchase for the 29th for now. I couldn’t find anything on the 29th online.

However, if there were printed tickets for the 29th date at some point, then maybe then the event got rescheduled?

Could you please reach out to Seller Support on this case, as the sellers might know about this.

Thanks!

From: India Inbox
Sent: Sunday, June 9, 2019 11:50 PM
To: On-call Data Management <[email-masked]<mailto:[email-masked]>>
Cc: Valeria Julia <[email-masked]<mailto:[email-masked]>>; Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Subject: Re: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

Hi @On-call Data Management<mailto:[email-masked]>

TID: 22066018

EID: 3591271

Could you please check the below?

Thanks!

Kind regards

Julia

________________________________

From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: 09 June 2019 07:37
To: India Inbox
Cc: Valeria Julia
Subject: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

Hi there,

With reference to the above EID ; the buyer claims to have received incorrect ticket. Tickets were purchased for 29/06 and the buyer received ticket for 15/06.

After further investigation, we've found out that there is no event on 29/06 and that we have tickets listed for both 15/06 & 29/06 on our website.

Can EDM take a look please.

Link as proof :              https://www.ticketek.com.ar/buscar?s=+Esteban+Morgado%2C+Maria+Gra%C3%B1a+%26+Ariel+Ardit+<https://protect-eu.mimecast.com/s/riqXCJyj4U8WrBGFVKEL8?domain=ticketek.com.ar>

Link to viagogo page : https://www.viagogo.com/Concert-Tickets/World-Music/Ariel-Ardit-Tickets/E-3591271<https://protect-eu.mimecast.com/s/BRN1CK1kgfqyEDgFv_8xG?domain=viagogo.com>

                                    https://www.viagogo.com/Concert-Tickets/World-Music/Ariel-Ardit-Tickets/E-3677881<https://protect-eu.mimecast.com/s/bmVTCL7ljIPDjkxuPI8Ff?domain=viagogo.com>

Kind Regards,

Ash

________________________________

From: "Valeria Julia" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 June, 2019 09:08:23
Subject: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit  – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR

Respected Ma'am,

The buyer of 22066018 came to us thru email claiming wrong date received. She bought for 29th and got for 15th. So I did a little bit of research and found our we are selling both the dates but in the official ticketing site there is only for 15th.

Can you check this with EDM please?

- EID: 3591271

- Issue: we are selling both the dates but in the official ticketing site there is only for 15th. (E-3591271 for 29th and E-3677881 for 15th)

- What was ordered: 29/06/2019

- What was received: 15/06/2019

- Proof: https://www.ticketek.com.ar/morgado-grana-ardit/teatro-opera-orbis-seguros<https://protect-eu.mimecast.com/s/zn6ACMwmkF5yO2KFWm3rc?domain=ticketek.com.ar>

Thanking you in advance for your help.

Kind Regards,
Valeria.