Subject: Fwd: 22112138 - fan seller - Ed Sheeran - 16/06/2019 - Language issue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Vijender Sharma <[email-masked]>, Valeria Julia <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>
Date: Sun, 9 Jun 2019 04:26:56 -0700 (MST)

Hi there, 

The above mentioned TID is a walk-in event and the buyer is a Dutch speaker and Seller from Italy. 

Due to communication barrier, they haven't been able to speak to each other regarding the walk in arrangement. The seller has confirmed she has paper tickets and is aware she needs to walk the buyer in but unsure how to proceed due to communication barrier. 

Can we assign this to a Dutch Speaker. The buyer needs to be informed that this is a walk in event and needs to meet the seller. 

Kind Regards, 
Ash 

From: "Valentina Bonente" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Caleb Lundinga Lodi" <[email-masked]>, "Vijender Sharma" <[email-masked]> 
Sent: Sunday, 9 June, 2019 16:50:22 
Subject: Re: 22112138 - fan seller - Ed Sheeran - 16/06/2019 - Language issue 

Hi, 

I called the seller, they informed me they do not have e tixs, they have received tixs at home : paper tixs. They informed me they can ship tixs asap. 

Please, assign this case to the original agent or inform me what to do. 

Regards, 
Valentina 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Valentina Bonente" <[email-masked]> 
Cc: "Caleb Lundinga Lodi" <[email-masked]>, "Vijender Sharma" <[email-masked]> 
Sent: Sunday, 9 June, 2019 16:36:22 
Subject: 22112138 - fan seller - Ed Sheeran - 16/06/2019 - Language issue 

Hi Mansi, 

The above mentioned TID is a walk-in event and the buyer is a Dutch speaker and Seller from Italy. 

Due to communication barrier, they haven't been able to speak to each other regarding the walk in arrangement and i see the buyer states the seller wants to send he E-tix. 

Can this be assigned to an Italian speaker and see if the seller can fulfil and contact the buyer if needed. 

Kind Regards, 
Ash 

From: "Vijender Sharma" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 9 June, 2019 13:05:30 
Subject: 22112138 fan seller Ed Sheeran 16/06/2019 Language issue 

Hi Ash 

In this case which is SMC, when the buyer and seller contacted each other, they did not understand anything. 
The reason is the seller is Italian and the buyer is Dutch. Please check and update asap. 

Regards 
Vijender