Subject: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Valeria Julia <[email-masked]>
Date: Sun, 9 Jun 2019 00:37:31 -0700 (MST)

Hi there, 

With reference to the above EID ; the buyer claims to have received incorrect ticket. Tickets were purchased for 29/06 and the buyer received ticket for 15/06. 

After further investigation, we've found out that there is no event on 29/06 and that we have tickets listed for both 15/06 & 29/06 on our website. 

Can EDM take a look please. 

Link as proof : [ https://www.ticketek.com.ar/buscar?s=+Esteban+Morgado%2C+Maria+Gra%C3%B1a+%26+Ariel+Ardit+ | https://www.ticketek.com.ar/buscar?s=+Esteban+Morgado%2C+Maria+Gra%C3%B1a+%26+Ariel+Ardit+ ] 
Link to viagogo page : [ https://www.viagogo.com/Concert-Tickets/World-Music/Ariel-Ardit-Tickets/E-3591271 | https://www.viagogo.com/Concert-Tickets/World-Music/Ariel-Ardit-Tickets/E-3591271 ] 
[ https://www.viagogo.com/Concert-Tickets/World-Music/Ariel-Ardit-Tickets/E-3677881 | https://www.viagogo.com/Concert-Tickets/World-Music/Ariel-Ardit-Tickets/E-3677881 ] 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 9 June, 2019 09:08:23 
Subject: E 3591271 – Esteban Morgado, Maria Graña & Ariel Ardit – 29/06/2019 – 20:30 – Teatro Opera, Buenos Aires, AR 

Respected Ma'am, 

The buyer of 22066018 came to us thru email claiming wrong date received. She bought for 29th and got for 15th. So I did a little bit of research and found our we are selling both the dates but in the official ticketing site there is only for 15th. 
Can you check this with EDM please? 

- EID: 3591271 
- Issue: we are selling both the dates but in the official ticketing site there is only for 15th. (E- 3591271 for 29th and E-3677881 for 15th) 
- What was ordered: 29/06/2019 
- What was received: 15/06/2019 
- Proof: https://www.ticketek.com.ar/morgado-grana-ardit/teatro-opera-orbis-seguros 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.