Subject: Fwd: 19746851 - Fan seller - Alejandro Sanz - 08/06/2019 - tickets personalized
From: Ashwinee Latchayya <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Date: Sat, 8 Jun 2019 20:48:14 -0700 (MST)

Hi Nata, 

Sorry my shift was over. I can see this has been escalated to payments. 

Kind Regards, 
Ash 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 8 June, 2019 17:09:46 
Subject: Re: 19746851 - Fan seller - Alejandro Sanz - 08/06/2019 - tickets personalized 

Ash, 

I just checked the case and no actions. Event is in few hours and buyer is desperate. 

What Can we do? 

Thanks 
Natalia 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Saturday, 8 June, 2019 14:13:02 
Subject: 19746851 - Fan seller - Alejandro Sanz - 08/06/2019 - tickets personalized 

Hi there, 

The above mentioned TID is part of a redirection chain. Redirection chain started at 19343457 and ended at 19746851. 

This is a personalised event and the tickets are currently personalised with the middle seller's details. 

The final buyer has provided details for personalization and this has already been escalated to SS team with no action taken yet. The event is in 9 hours. 

If deem necessary, can SS team be contacted in order for them to take a look at this on an urgent basis. 

Kind Regards, 
Ash 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 8 June, 2019 13:26:28 
Subject: 19746851 - Fan seller - Alejandro Sanz - 08/06/2019 - tickets personalized 

Hello Ash, 

Final buyer did not receive the tickets personalized under their names. 
As transaction is active redirection from 19343457 to 19746851, we need to ask to the original seller to re-personalized the tickets. 

Note that event is in 10 hours. 

Thanks 

-- 
Kind Regards 
Natalia