Subject: Fwd: 21749090- fan Seller- Seeed- Berlin DE- 14/08/2020- seller shipped tickets
From: Ashwinee Latchayya <[email-masked]>
To: Karanjeet Singh <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Nitish Sharma <[email-masked]>
Date: Sat, 8 Jun 2019 03:28:01 -0700 (MST)

Hi Karan, 

As discussed, can you call the seller here please. 

Kind Regards, 
Ash 

From: "Nitish Sharma" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 8 June, 2019 15:35:56 
Subject: Re: 21749090- fan Seller- Seeed- Berlin DE- 14/08/2020- seller shipped tickets 

Hi Ash, 

Buyer initiated charge back and we refunded, but according to seller, He shipped tickets on 3.06.2019 with tracking number 1Z0719EA6895676984, which is delivered to buyer. 
As investigation I found that seller sent us wrong shipping proof. It doesn't match with order number TID : 21749090, Received shipping proof or tracking ID match with TID : 21751295. 

Please assign this case to calling agent. 

Thanks 
Nitish Sharma 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Nitish Sharma" <[email-masked]> 
Sent: Friday, 7 June, 2019 19:38:54 
Subject: Fwd: 21749090- fan Seller- Seeed- Berlin DE- 14/08/2020- seller shipped tickets 

Hi Nitish, 

Further investigation is needed, upon checking the address where the tix were delivered. It doesn't match the one of the buyer. 

I decided to check all the sales of the seller and realised the TN provided below has been used in another TID - 21751295. 

Investigate more and flag to assign to a calling DE agent if needed. 

Kind Regards, 
Ash 

From: "Nitish Sharma" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 7 June, 2019 14:26:20 
Subject: 21749090- fan Seller- Seeed- Berlin DE- 14/08/2020- seller shipped tickets 

Hi Ash, 

Buyer initiated charge back or accepted and we refunded buyer, but seller shipped tickets on 3.06.2019 with tracking number 1Z0719EA6895676984, which is delivered to buyer. 

Please investigate and suggest next step. 

Thanks 
Nitish Sharma