Subject: 21982628 ; Broker AU ; Nick Offerman ; 07/06/2019 ; Buyer didn't downloaded new e-tix & is now claiming a refund.
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Deepanshu Kapoor <[email-masked]>
Date: Fri, 7 Jun 2019 07:38:39 -0700 (MST)

Hi Rebecca, 

As discussed, the buyer of the above TID is actually a broker who purchased tickets in order to fulfil his sale (21980928 & 21980735). 

The seller of TID 21982628 didn't fulfil and resulting in the buyer (also a seller) not being able to fulfil his two sales (21980928 & 21980735). 

The broker would like to remove any possible bad order for 21980928 and 21980735 and issue a refund for 21980928. 

Can SS team look into this please. 

Kind Regards, 
Ash 

From: "Deepanshu Kapoor" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 7 June, 2019 16:01:56 
Subject: TID-21982628 ; Broker AU ; Nick Offerman ; 07/06/2019 ; Buyer didn't downloaded new e-tix & is now claiming a refund. 

Hi Ash, 

With reference to the above TID, 21982628, Buyer didn't downloaded new e-tickets & is now claiming a refund.He also mentioned TIDs-21980928 & 21980735 where he is a Broker and stating order was cancelled by Viagogo. Can you please ask whether Seller Support can work on this case or we have to handle it? 
Thank you for your consideration. 

Kind regards, 
Deepanshu