Subject: EID 3042685 - Let’s Rock 2019 - 06/07/2019 11:00 - Southampton, GB - EDM Error
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Amol Gupta <[email-masked]>
Date: Fri, 7 Jun 2019 04:48:10 -0700 (MST)

Hi there, 

With reference to the above EID the buyer claims at the time of purchase the above EID was listed differently. Please see attached the screenshot. 

The buyer thought the tickets purchased were for Level 42. Upon searching events for level 42 on our website through the search engine, there are several events that come up including 'Let's rock 2019'. 

I'm unable to make out whether this is an EDM error or not. Can EDM take a look please. 

Transaction/ Listing number: TID: 22027199 / LID: 266806409 

Event ID: 3042685 

Event Name: Let’s Rock 2019 

Event Date: 06/07/2019 

Geography: Southampton, GB 

Link as proof: [ https://www.viagogo.com/secure/search?q=level+42 | https://www.viagogo.com/secure/search?q=level+42 ] 

Kind Regards, 
Ash 

From: "Amol Gupta" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 6 June, 2019 13:51:15 
Subject: 3042685-Let’s Rock 2019-06/07/2019 11:00-Southampton, GB /UK 

Hi Ash, 

EID: 3042685 

Issue: Buyer advised that he came on to viagogo to purchase tickets for level 42 but when the order was placed it was for a different event. 

What was ordered:Level 42 

What was received:Let’s Rock 2019 

Thanks 
Amol